Information to answer questions or concerns you may have related to your Dyn account. These FAQs are designed for our customers who access their billing invoice at If your billing invoice is sent directly to you from Dyn, please see Understanding Your Invoice.

Not sure which site you use for billing?  See Dyn DNS Products Comparison to figure out what type of account your have.


Locating Your Account Number

Information on locating an account number for your account.

Accessing Your Invoice

How to access/print the invoice(s) in your account.

Canceling your non-Direct invoice account.

Information on how to cancel your non-Direct invoice account.

Why do I need to verify contact information?

Click here for the answer.


Answers to many questions asked about DynID.

D-Link Device Verification FAQs

Outlines changes to the way we verify D-Link devices.

Disabling Auto-Renew for Dyn Self-Signup Products

Disabling Auto-Review is available for non-Direct invoice accounts only.

Why is there a charge on my credit card?

Click here to find out.

Resetting Your Password

Instructions for resetting passwords on various account types.