Email Track Opens

Once Track Opens is enabled, the first time a recipient opens your email, it will be automatically counted as ‘opened’ in the reporting section of the Email portal. The first open is tracked to avoid inflating the report numbers due to a few recipients opening the email multiple times.     1. Open the Accounts… Read more »

Email Delivery FAQs

Click your question in the table of contents to view the answer to the selected question. What is the difference between a “Master” and a “Sub” account? What is the difference between a “Full” and a “Lite” account? I submitted an email for sending, but got back a “relay denied” error. I submitted an email for… Read more »

.CX Domain Registration Agreement

Acceptable Use Policy .cx This Acceptable Use Policy (“AUP”) sets out the actions prohibited to users of the Christmas Island Internet Administration Limited Network ( CIIA Network ). Users are defined as anyone who uses or accesses the .cx domain registry, who has responsibility for one or more host records in the .cx zone files… Read more »

How do I… (API)

Email REST API Methods (V2) Authentication (V2) Accounts Sub-accounts Approved Senders Recipients Send Suppressions Reporting and Metrics Status Codes How do I… Email API Main Menu This section is a task based menu meant to help navigate to the core functions of the Email API. How do I send? How do I create a sub-account?… Read more »

Sub-Accounts

Email REST API Methods (V2) Authentication (V2) Accounts Sub-accounts Approved Senders Recipients Send Suppressions Reporting and Metrics Status Codes How do I… Email API Main Menu Sub-Accounts allow for flexibility and additional security in the following ways: 1. Each Sub-Account has its own Suppression List. 2. Reports can be filtered by Sender, tracking email results… Read more »

Custom Tracking Domains

Email REST API Methods (V4) Authentication Custom Tracking Domains Reporting and Metrics Status Codes Email API Main Menu Custom Tracking Domains allow you to customize your email tracking domains to match your brand, giving recipients the security that the links in your messages belong to your domain. NOTE: This feature is only available in the… Read more »

Developer Resources

/developers/ Our SDKs for Traffic Management and Message Management are the key to getting started with our services programmatically in a few popular languages. Managed DNS Dyn Managed DNS offers many options for integrating with the service. For the quickest integration, Dyn’s SDK provides our most popular use cases in popular programming languages. Feeling a… Read more »

Manage User Permissions

The Manage Users view is divided into three sections: Details, Contact Info, and Permissions. Details contains the information about the user such as: (1) Their log-on user name (2) Account type (3) Account status (4) Last log-on date (5) Customer name NOTE: These items cannot be edited.  They are here for information purposes only. Contact Info contains the information about… Read more »

Glossary

#0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #0-9 (top) 3rd Party List A list purchased, rented, or somehow obtained from an outside company. The email addresses on the list have not specifically signed up to… Read more »

2.3.6

New Features: Certain account configuration changes and events are now tracked and presented to accounts, for convenience and improved troubleshooting Code Enhancements: Bounce reporting retrieval times are improved, but only when querying by date (we’re actively working on cases where filtering by address, type, etc.) Developers may now retrieve more than just the first 25… Read more »