Once Track Opens is enabled, the first time a recipient opens your email, it will be automatically counted as ‘opened’ in the reporting section of the Email portal.

The first open is tracked to avoid inflating the report numbers due to a few recipients opening the email multiple times.



1. Open the Accounts view in Email Delivery.


Click your DynID account in the upper right corner to view the menu.

Email Delivery Accounts Menu
DynID Portal Overview
2. Click on the master account name in blue in the Accounts view.


Click Email Account Settings from the DynID Portal menu.

Email Accounts View - Master Account
Email Delivery DynID Portal Menu
3. Scroll to the bottom section of the Email Account Settings  and click Track Opens. List Unsubscribe button
4. Click the Save Button button to enable Track Opens.