DynID is the integrated logon credentials that allows customers to: (1) access both Managed DNS and Email with one logon, (2) create and manage their own support tickets, (3) reset passwords online, and (4) manage credit cards for billing.

In addition to a single DynID, Dyn accounts still benefit from a 2-Factor Authentication process for increased account security.

To create a Support Ticket in our Customer Relationship Management software provided by Salesforce, follow the instructions in this help topic.

 

1. Log on to your account with DynID to view the dashboard. SSO Step 7
2. Under the Support & Help section, select Create Support Ticket. DynID Create Support Ticket
3. Enter complete details of your Support need. DNS Create Support Ticket
4. Click Create Support Ticket at the bottom of the page. Create Support Ticket
5. The new Support Ticket will appear in the Support Ticket List on the Support page.

NOTE: Tickets associated with other DynID email addresses cannot be viewed here.

Support view