In October 2014, Dyn made some changes to its billing processes.  These answers should provide all the information you want on what changed and why.  If you have any questions or concerns, please contact our Billing team at billing@dynect.com and we will be happy to assist.

Why is my bill different?

In late 2012, Dyn updated it’s billing model such that invoices match a customer’s contracted renewal date. Customers who have existing contracts prior to this date were billed at an interval not consistent with their contract renewal date. Dyn has changed the billing date for these customers to be in line with their contract renewal date.

 

What does this mean for me?

This change means that your billing date will be altered to be in line with your contractual period, rather than being billed at the beginning or end of a month. As such, you will receive an invoice that is lower than normal to account for the change in billing date. After the change in billing date, all following invoices will return to your contractual amount.

 

Does this affect my contract end date?

No. This change only affects the billing period such that it aligns with your contract beginning and end dates.

 

What if I have concerns about an overage or my usage?

Account usage will be reset on the invoice date in the same manner previous usage resets have been done.  If you have any concerns about an overage or usage, please contact our Billing team at billing@dynect.com and we will be happy to assist.