Once Track Opens is enabled, the first time a recipient opens your email, it will be automatically counted as ‘opened’ in the reporting section of the Email portal.
The first open is tracked to avoid inflating the report numbers due to a few recipients opening the email multiple times.
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1. Open the Accounts view in Email Delivery. -OR- Click your DynID account in the upper right corner to view the menu. |
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| 2. Click on the master account name in blue in the Accounts view.
-OR- Click Email Account Settings from the DynID Portal menu. |
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| 3. Scroll to the bottom section of the Email Account Settings and click Track Opens. |  |
4. Click the  button to enable Track Opens. |
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Note: Due to the evolving behaviors of various email clients, metrics may be recorded differently depending on the client the recipient is using.
For example, mail opened in Outlook, or other Microsoft variants, will be tracked as having been Open and Seen, but never Skimmed or Read.